Arriva Northern Rail had been a client for nine, smooth-running years. They loved the ownership, the flexibility, the way we could respond to their needs so quickly. One day, in 2017, they made an announcement. They were being re-directed to join Arriva’s in-house recruitment system. However, as soon as Northern Rail uncoupled from Arriva in early 2020, they called us. Smiles all round. Smiles which crumpled into fixed grins when we got wind of the timescales.
This was the deal. Once the team moved away from the Arriva system, they had less than four weeks to get up and running on our system. As tight as a puffer jacket in a turnstile. Northern, as they were now called, were in a state of flux; they were still trying to set up as an independent entity. Things were going to be challenging.