In 2018, we achieved many of the technical goals that we'd set for the year, as well as growing our team and our client list too!

New Clients
During the year, we welcomed many new clients to engage|ats. A few notable additions include:
Nacro – A social justice charity, who cover everything from Housing, Justice, Health and even has their own College in Hampshire. Nacro does some very interesting and important work to support vulnerable people.
Enfield Schools – Working as a consortium of Schools in Enfield Council, the team has joined together to simplify and bring consistency to the recruitment process across their schools in the region.
London Borough of Bromley – Joining us just before Christmas, the Bromley Team has joined our growing number of local authority clients using engage|ats, bringing together all the local authority functions in the largest borough in London!

Existing Clients
A number of our existing clients expanded and made big changes through some exciting projects:
Civil Nuclear Constabulary – The CNC team has rebranded and worked with both engage|ats and their partner design agency to implement a new careers site (http://www.cnc.jobs/search). We worked closely with their agency to create a new vacancy feed to be automatically published on their shiny new careers site, which provides quite an impressive candidate journey!
L&Q Living / L&Q Group – L&Q Living (formerly East Thames) is one of our existing clients that has been brought into the L&Q Group. We're now working with the L&Q Group to expand their current system and implement engage|ats across the whole organisation.
Study UK Alumni Awards – Run by our client, British Council, the Alumni Awards are a global awards program. The winners and finalists are leaders in their fields, who have used their experience of studying at a UK university to make a positive contribution to their communities, professions and countries. They use engage|ats to collect applications and nominations for the awards.
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System and Services
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​As with any technology platform, there’s a constant need for us to develop and enhance engage|ats and we've done a lot of work to improve the system's performance, resilience and, of course, build new and innovative features. We’ve also put a lot of work into improving our support systems too!
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Mailgun – Emails are an incredibly important part of the system to facilitate contact between your candidates, managers and other members of the team. As engage|ats has grown, our email server structure was unable to cope with the demand and, in September, we saw the server reach capacity on a few occasions. We decided that we had to make an immediate change to improve this situation and increase our capacity and reliability. To do this, we made some big changes and brought in a new email system called Mailgun. This not only allowed us to send more emails, more reliably – it also greatly increased the visibility of the emails for our Helpdesk Team. They can now track and respond to queries regarding individual emails much faster.
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Helpdesk - In the Summer of 2018, we released our new Helpdesk system to our clients, which was a significant improvement to the previous email mailboxes we previously used. The new system not only provides a dedicated portal to raise tickets and follow your request right through to completion, but it has also had a significant impact on our team’s efficiency and the time it takes to complete any issues you raise.
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Team Changes – 2018 was a year of big change when it came to the team at engage|ats and we’re aware of the impact that the team restructure had for many of our clients.
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We’ve spent a lot of time thinking about how we work with our clients and how our teams are structured to best serve our clients' needs. We've hired a new Helpdesk Manager, Dawn, to support the development of the core Helpdesk  team and Scott, as our new Client Partner, has been tasked with leading on all client service issues and ensuring all our clients get the best possible service. We've also re-organised our delivery teams to give us a dedicated Project Management and Product team too!

This new structure, with some great new people (and the new ideas they bring), puts us in a very strong position to move forward in 2019 to grow and develop our product, and support our brilliant clients!