Customer care & support

At engage|ats our clients and their candidates always come first. We pride ourselves on delivering exceptional service to all of our users to ensure that they are getting the very best out of their engage|ats platform.

engage|ats dashboard screen in a laptop
24/7 help

24/7 AI help

Our candidate chatbot is available 24/7 to support candidates with any technical issues they may encounter.


We offer various types of training during implementation and at any point afterwards when it is needed. Training can be delivered online or in person and will always be tailored to suit our clients’ needs.



Our dedicated Helpdesk team are here to support our client users and candidates with any technical queries or change requests.

Account team

Account team

Great account management is the foundation of great service. Our expert Account Managers are on hand to support and offer advice as strategic partners.

Getting setup

Making the decision to change your ATS provider can be a daunting move. Our team will help you make this transition as simple and pain free as possible by effectively guiding you through the process and importing data from your existing system, if required.



We understand the cyclical nature of organisations and that clients may choose to move to another system. Our team will support you through this, helping to provide you with everything you need.

Customer portal

Customer portal

Send and receive messages and view updates to the system via our ticketed customer portal.



We are dedicated to continuously improving our service and getting feedback from our clients. We survey our clients twice a year so they can tell us their thoughts.

Candidate Portal


Newletters are one of the ways we engage with clients and keep them updated and informed about our products and services.

For teams of any size

Custom workflows

From the simplest to the most complex workflows, engage|ats can do it all – making it an ideal tool for teams of all sizes.


From our built-in reporting suite to our ability to implement GTM and GA4, all the reporting and analysis you need is at your fingertips.

Partners and Integrations

Our API and ability to implement custom integrations means we can connect with your job boards, website, HR systems and CRMs.

Security and compliance

  • ISO27001 and ISO900 certified
  • Enhanced accessibility features
  • GDPR compliant
  • Hosted in the UK
  • Encryption
  • Independently pen tested
  • SSO
  • DDoS

Talent pools

At engage|ats, we understand the importance of having a strong talent pool. That's why we've created a software that helps organisations build and manage their talent pools effectively. With engage|ats, you can proactively identify and recruit potential candidates, rather than waiting for them to apply for open positions. This can be especially useful for organisations that have a high demand for certain skills, or are located in areas with a low unemployment rate.

Candidate management

Managing your candidates through engage|ats could not be easier. Automated communications (email and SMS) can be set up and linked to every process move so your candidates never miss an important message. You can filter your candidates by different channels such as internal, external, agency and redeployment and create different process routes for each. Managing interview scheduling and background checks is a simple task with engage|ats.

engage|ats interview scheduling on a smart phone

Interview scheduling

Scheduling interviews can be one of the most time intensive tasks. engage|ats does the heavy lifting for you with HR or hiring managers able to create interview schedules with their preferred interview times. Candidates are then automatically invited through email and SMS to log back into their candidate portal and select an interview slot.

Job board posting

Through our integrations with Broadbean and Logic Melon, recruiters can automatically post to any number of job boards and social media platforms through engage|ats. Candidates who apply via those job boards are then tracked, so you can see exactly how many applications have come from each platform.

engage|ats reporting on a laptop screen
engage|ats candidate screen on a tablet

CV parsing

Application forms can often take some time to complete, which is typically where a candidate may get turned off from applying. engage|ats’ CV parsing tool makes completing application forms quick and simple by pulling in relevant information such as personal details, education history and employment history.

Candidate management
Candidate experience
Vacancy management
Partners & integrations
Online testing
Bias detection
Security vetting
Job boards
Job feeds
HR systems
Customer care and support
247 AI help
Account team
Getting setup
Customer portal
Security & compliance
Cyber security
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