A customer portal is a valuable tool for businesses to enhance customer engagement and satisfaction. It is a platform that allows clients to communicate with the engage|ats Helpdesk team and provides them with convenient self-service options to log and track tickets.
Putting the client in control
We use JIRA, one of the world’s best customer portals, to ensure that our clients are always in control.
Through JIRA, clients can create a ticket to raise a change request or report a fault. All tickets are tracked and auditable so clients will always know the status of their enquiry. It also keeps all communications relating to that enquiry in one place, so you don’t have to go searching through emails to find the latest correspondence.
JIRA also allows the uploading of screen shots, so clients can show real-time images of any issues that they are having and recieve notifications from the Helpdesk team, such as updates that may cause temporary downtime.
Tip: We all receive numerous emails every day – and it can be hard to keep track. Logging into your customer portal will show you all the communications and actions against each individual ticket raised.
Need some help?
We’re experts in the entire talent acquisition lifecycle, so please reach out to us if you need help on any aspect, including:
- Transition from your old platform
- Employer branding
- Marketing campaigns
- Audience research
- Creative services
Setting up engage|ats is simple and quick, we can even help you: