Helpdesk

Our Helpdesk is one of the primary day-to-day support routes for our engage|ats clients and their candidates. The Helpdesk tracks all issues through to completion and is operated by real people based in the UK.

Expert Helpdesk Team

Our expert client support Helpdesk provides technical assistance and support to both client users and candidates.

The goal of our dedicated team is to provide timely support to our users, to enable them to use the platform efficiently and effectively. Our client facing teams receive extensive and on-going training on all system features and client configurations to ensure they are kept up to date.

They are on hand to answer inquiries, resolve issues, and provide technical guidance to users who need additional support with their ATS. 

Any change requests can be requested via the Helpdesk team too, and where needed, they will also loop in your Account Manager.

Tip: When contacting our Helpdesk, it speeds up the investigation process if you can provide screenshots and as much detail as possible on the issue.

Need some help?

We’re experts in the entire talent acquisition lifecycle, so please reach out to us if you need help on any aspect, including:

  • Transition from your old platform
  • Employer branding
  • Websites
  • Marketing campaigns
  • Audience research
  • Creative services

Getting Started

Setting up engage|ats is simple and quick, we can even help you:

Transfer candidate data from your old ATS

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Configure your process workflows to meet your needs

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Automate your processes

Integrate with your other HR platforms

Display jobs on your website through our API

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